Hours count video and audio in a case. Transcripts and screenshots are free complements. A case with no video or audio counts as 1 hour. Documents are unlimited within your hours.
Add-ons
Understanding · Assessment · SDD · Test cases · As-Built · KT · Executive summary deck (.pptx): $12 each ($10 on Scale), from a case you already processed. Custom documents count as two. No hours consumed; the extraction is already paid.
Top up
Extra hours at $4.50 on Analyst, $3.50 on Consultancy and $2.50 on Scale, per hour of material.
Prices in USD. Payment handled by an external secure checkout. The 48-hour clock starts when your case is complete.